Help Desk Specialist Technical Certificate of Credit


Campus Locations: Vidalia, Swainsboro

The Help Desk Specialist Certificate program teaches how to maintain and troubleshoot computer hardware and software and be a support person to handle calls from customers.

The standard curriculum for the Help Desk Specialist Certificate program is designed for the semester system. Students may enter the program any semester. The Help Desk Specialist Certificate program can be completed within two (2) to three (3) semesters. To graduate, students must earn a minimum of 26 credit hours.

Requirements

Program Costs

Costs are estimates and are subject to change.

  • Tuition/Fees: $3,016
  • Books/Supplies: $1,717
Curriculum Outline (26 hours)
Occupational Courses (26 hours) 26
CIST 1001

(Prerequisites: None) Provides an overview of information systems, computers and technology. Topics include: Information Systems and Technology Terminology, Computer History, Data Representation, Data Storage Concepts, Fundamentals of Information Processing, Fundamentals of Information Security, Information Technology Ethics, Fundamentals of Hardware Operation, Fundamentals of Networking, Fundamentals of the Internet, Fundamentals of Software Design Concepts, Fundamentals of Software, (System and Application), System Development Methodology, Computer Number Systems conversion (Binary and Hexadecimal), Mobile computing.

4
CIST 1122

(Prerequisites: Program Admission) This course serves to provide students with the knowledge of the fundamentals of computer technology, networking, and security along with the skills required to identify hardware, peripheral, networking, and security components with an introduction to the fundamentals of installing and maintaining computers. Students will develop the skills to identify the basic functionality of the operating system, perform basic troubleshooting techniques, utilize proper safety procedures, and effectively interact with customers and peers. This course is designed to help prepare students for the CompTIA A+ certification examination.

4
CIST 1135

(Prerequisites: None) This course provides an overview of modern operating systems and their use in home and small business environments. Activities will utilize the graphical user interface (GUI) and command line environment (CLI). Topics include using the modern virtual operating systems and cloud environments.

4
CIST 2130

(Prerequisites: None) This course is designed to give an overview to Desktop Support Management.

3
CIST 2451

(Prerequisites: Program Admission) This course introduces the architectures, models, protocols, and networking elements that connect users, devices, applications, and data through the internet and across modern computer networks - including IP addressing and Ethernet fundamentals. By the end of the course, students can build simple local area networks (LANs) that integrate IP addressing schemes, foundational network security, and perform basic configurations for routers and switches.

4
CIS yyyCIST Elective (4 hours) 4
Choose One (3 hours) 3
COMP 1000

This course introduces the fundamental concepts, terminology, and operations necessary to use computers. Emphasis is placed on basic functions and familiarity with computer use. Topics include introductions to computer and digital terminology and usage, operating systems, Internet and digital communication, word processing applications, spreadsheet applications, database applications, and presentation applications.

3
CIS yyyCIST Elective (3 hours) 3
Approved Electives:  COMP 1000, CIST 1130, CIST 1305, CIST 2126, CIST 2127, CIST 2128, CIST 2129, CIST 2120, CIST 2411, CIST 2412, CIST 2413, CIST 2414, CIST 2452, CIST 2453, CIST 2454, CIST 1510, CIST 1530, CIST 1540, CIST 2510, CIST 2991
Faculty
Advisor

Computer Information Systems Instructor/Blackboard Point of Contact

Advisor

Computer Information Systems Instructor

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