Customer Contact Specialist (CCQ1) Technical Certificate of Credit
The Customer Contact Specialist Certificate prepares the individual for work in the business environment by providing training that equips the individual to provide quality customer service through an understanding of the nature of business, customer service, and personal growth and development in the context of constant change. Graduates will receive a Customer Contact Specialist Technical Certificate of Credit.
There is an increasing demand for individuals that have the skill set necessary to provide quality customer service. Business owners realize the worth of individuals who are able to interact positively with customers, utilize problem-solving skills, and understand the nature of business. The labor force is projected to increase to 164.2 million in 2016. Most of the growth is expected in the service-providing industries, in which employment is projected to increase 15.8 million. Employment in services is expected to account for 86% of all jobs.
The standard curriculum for the Customer Contact Specialist Certificate program is designed for the semester system. Students may enter the program any semester. The Customer Contact Specialist Certificate takes approximately one (1) to two (2) semesters to complete and is online. To graduate, students must earn a minimum of nine (9) hours.
- Submit a completed application;
- Be at least 16 years of age;
- Submit official high school/high school equivalent transcripts;
- Submit official college transcripts, if applicable;
- Satisfy Placement Testing requirements.
Costs are estimates and are subject to change.
- Tuition/Fees: $1,286
- Books/Supplies: $500
|MGMT 1120Introduction to Business
(Prerequisite: Provisional admission) This course is designed to provide the student with an overview of the functions of business in the market system. The student will gain an understanding of the numerical decisions that must be made by managers and owners of businesses. Topics include: the market system, the role of supply and demand, financial management, legal issues in business, employee relations, ethics, and marketing.
|MGMT 2205Service Sector Management
(Prerequisite: None) This course focuses on supervision in the service sector with special emphasis on team building, quality management, and developing a customer focus. The challenge of providing world-class customer service is addressed through sections on principles of service industry supervision, career development, problem solving, stress management, and conflict resolution. Topics include: principles of service industry supervision, team building, customer service operations, TQM in a service environment, business software applications, communication in the service sector, introduction to information systems, selling principles and sales management, retail management, and legal issues in the service sector.
|MGMT 2410Change and Career Management
(Pre-requisites: Program Admission) This course focuses on the impact of change on the workplace and the personal responsibility involved in responding to change in any circumstance. Specific emphasis will be made on the role of change in the field of career management. Specific topics that will be covered are change management, problem solving skills, personal image, and career management.
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Notice and Responsibilities Regarding this Catalog
The statements set forth in this catalog are for informational purposes only and should not be construed as the basis of a contract between a student and this institution. While every effort has been made to ensure the accuracy of the material stated herein, we reserve the right to change any provision listed in the catalog, including, but not limited to, entrance requirements and admissions procedures, academic requirements for graduation, and various fees and charges without actual notice to individual students. Every effort will be made to keep students advised of such changes.